Frequently Asked Questions
We specialize in high-quality home appliances, electronics, and kitchen appliances, including refrigerators, Home Theater, TVs, washing machines, blenders, and microwaves. You can also check out more on our Shop page.
Our physical store is located on the London Beauty Centre, 3rd Floor, Room T2, Taveta Rd, Nairobi, Kenya. Customers are welcome to visit during our business hours for in-store purchases or inquiries.
Operating Hours: Monday to Saturday: 8:00 AM – 8:00 PM
Sunday: Closed
Phone Number: 0722447716
Email Address: support@hebaictraders.co.ke
At HebaicTraders, we offer multiple secure payment options to make your shopping experience hassle-free:M-Pesa: The most convenient payment method for Kenyan customers.
Cash on Delivery: Available for selected orders.
Bank Transfers: Safe and reliable for larger transactions.
Your payment information is handled with the utmost security, ensuring your privacy and safety at all times.
Yes, we deliver to all locations within Kenya. Delivery fees and timelines vary depending on your location. For more information, see our Shipping Policy.
If you’re not satisfied with your purchase, you can return the product within 7 days in its original packaging. Refunds are processed within 1-3 business days after the returned item is inspected and approved. For more information, see our Refund and Returns Policy.
You can reach us via:
Phone: 0722447716
Email: support@hebaictraders.co.ke
Our support team is available Monday to Saturday, 8:00 AM – 8:00 PM.
Yes, all our products are 100% genuine and sourced from trusted brands; most of them come with manufacturer warranties. Warranty details documents are attached to the receipt or can be confirmed by our team.
Once your order is processed, you’ll receive a tracking number via SMS or email, which you can use to monitor your delivery status. You can also contact our support to follow up on your product.