Effective Date: 20 Jan 2025
At Hebaic Traders, we aim to make your shopping experience seamless by offering secure and convenient payment options. This policy outlines the payment methods we accept and related terms.
1. Accepted Payment Methods
We currently accept the following payment methods:
- M-Pesa:
- Fast and convenient mobile payment option for Kenyan customers.
- Cash on Delivery (COD):
- Available for selected orders. The total amount is payable at the time of delivery.
- Bank Transfers:
- A reliable option for larger transactions. Payment details will be provided during checkout.
2. Payment Terms
- All payments must be completed in Kenyan Shillings (KES).
- Orders are processed only after payment confirmation, except for Cash on Delivery.
- For Bank Transfers, proof of payment must be sent to Support@Hebaictraders.co.ke or shared via 0722447716 to confirm your order.
3. Secure Payment Processing
Your payment security is our priority.
- All transactions are encrypted using industry-standard security protocols to protect your financial information.
- We do not store payment details on our website.
4. Refunds and Payment Adjustments
For eligible returns or cancellations, refunds will be processed through the original payment method used during purchase. Refunds are typically completed within 7 business days of approval.
Refer to our Refund & Returns Policy for more details.
5. Taxes and Additional Fees
- Prices displayed on our website are inclusive of all applicable taxes.
- No hidden fees will be charged beyond what is displayed during the checkout process.
6. Failed or Declined Payments
If your payment is unsuccessful:
- Verify the details you entered, including account number or M-Pesa details.
- Contact your bank, mobile money provider, or our support team for assistance.
7. Fraud Prevention
We reserve the right to decline transactions that appear fraudulent or suspicious. Orders flagged for review may require additional verification.
8. Contact Us
For questions or assistance regarding payments, please contact us:
- Email: Support@Hebaictraders.co.ke
- Phone: 0722447716
- Address: London Beauty Centre, 3rd Floor, Room T2, Taveta Rd, Nairobi, Kenya
Thank you for choosing Hebaic Traders!